I tried to sign in to TIS Self-Service and get a ‘Pre-Sign up invalid email’ error message.
Please ensure that you have created an account on TIS Self Service. If the issue still persists please contact your local NHSE office or england.tis.support@nhs.net and provide your GMC no., and a brief description of the issue. Include screenshots if necessary as this will help us resolve the issue quickly and efficiently.
When I ‘reset password’ I don’t receive a code.
Are you sure you have created a TIS Self Service account – which includes the step to verify your email address? If so then please check your spam or junk folders in case the code has arrived there. Look out for an email from no-reply@tis-selfservice.nhs.uk . If you still get no code please contact england.tis.support@nhs.net and provide your GMC no. and brief description of the issue. Include screenshots if necessary as this will help us resolve the issue quickly and efficiently.
I want to change my email address before I sign up on TIS Self Service.
If you have not yet created an account on TIS Self Service, then please contact your local NHSE office and ask them to update your new email address. Once this has been updated for you, you can then create a TIS Self Service account with the new email address. Please note you are required to verify your ID to change email address.
I no longer have access to the email I am logging in with
Please contact england.tis.support@nhs.net and provide your GMC number and a brief description of your issue. TIS Support will be able to update your email address to a new one of your choosing. You can then use that email address to login to TIS with, as well as receive password resets to it.