When I sign in

Please ensure that you have created an account on TIS Self Service. If the issue still persists please contact your local NHSE office or tis.support@hee.nhs.uk and provide your GMC no., and a brief description of the issue. Include screenshots if necessary as this will help us resolve the issue quickly and efficiently.

If you change mobile device or number then you will need to verify your ID and we can reset your MFA to begin the set-up process again and add TIS Self-Service to your authenticator app. Please contact your local NHSE office or tis.support@hee.nhs.uk and provide your GMC no. and brief description of the issue. Include screenshots if necessary as this will help us resolve the issue quickly and efficiently.

If you change mobile device or number then you will need to verify your ID and we can reset your MFA to begin the set-up process again and add SMS MFA. Please contact your local NHSE office or tis.support@hee.nhs.uk and provide your GMC no. and brief description of the issue. Include screenshots if necessary as this will help us resolve the issue quickly and efficiently.

Are you sure you have created a TIS Self Service account – which includes the step to verify your email address? If so then please check your spam or junk folders in case the code has arrived there. Look out for an email from no-reply@tis-selfservice.nhs.uk . If you still get no code please contact tis.support@hee.nhs.uk and provide your GMC no. and brief description of the issue. Include screenshots if necessary as this will help us resolve the issue quickly and efficiently.

When you created an account and first signed into TIS Self-Service you would have set up MFA to use an authenticator app on your mobile device. Then each time you sign in you read the 6 digit code from your authenticator app and enter it when prompted to do so as shown above.
For example, the Microsoft Authenticator app on a mobile device will have an account called ‘NHS TIS Self-Service’ with a 6-digit number underneath that refreshes every 30 seconds:

No, you only scan a QR code when you initially set up the authenticator app. Once you have completed the set up process you are required to get the passcode from your authenticator app and enter it in TIS Self-Service when prompted to do so.